Privacy Policy

Last updated: 03th December 2025

This Privacy Policy describes how Delightful Essences (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.delightfulessences.co.uk (the “Site”).
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

1.1. Information you provide to us

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment processors)

  • Account login details

  • Any information submitted through contact forms or customer support

1.2. Automatically collected information

When you visit our Site, we automatically collect:

  • IP address

  • Browser type and device information

  • Cookies and tracking technologies

  • Pages viewed, time spent on the site, and referring URL

1.3. Information from third parties

  • Payment processors (e.g., PayPal, Stripe)

  • Analytics services (e.g., Google Analytics)

  • Marketing platforms (if you subscribe to newsletters)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfil your orders

  • To communicate with you regarding orders or customer support inquiries

  • To improve and personalize the Site experience

  • To send marketing emails (only with your consent)

  • To prevent fraud and maintain security

  • To comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

  • Contract necessity – to fulfil orders and provide services

  • Legitimate interests – to improve our services, prevent fraud

  • Consent – for marketing and cookies

  • Legal obligation – maintaining tax and accounting records

4. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and courier services

  • Website hosting providers

  • Analytics tools

  • Marketing and email service providers

All third parties are required to protect your data in accordance with UK GDPR.

5. Cookies

We use cookies to:

  • Improve website functionality

  • Analyse website usage

  • Remember your preferences

  • Enable secure transactions

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling orders

  • Accounting and legal requirements

  • Customer support

Typically, order information is stored for 6 years, as required by UK tax law.

7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, contact us at:
[Insert your contact email]

8. Data Security

We implement technical and organizational security measures to protect your personal information from theft, loss, or unauthorised access.

9. International Data Transfers

Some third-party services may store data outside the UK.
We ensure these transfers comply with UK GDPR through:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Other approved data-transfer mechanisms

10. Minors

The Site is not intended for individuals under the age of 16, and we do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@delightfulessences.co.uk
Business Address: 2 Chapel Terrace, King’s Lynn, PE30 3DB